General Terms and Conditions of Sale

ARTICLE 1 – PREAMBLE

STICKERS PROJECT with a capital of 2000 euros, registered in the Créteil trade and companies register under the number 900 465 030 00014, having its registered office at the following address: 73 BD DE LA MARNE 94210 SAINT-MAUR-DES-FOSSES, France, represented by its managers in exercise Mr Nicolas FOURNIER and Mr Anthony MONTABORD in their capacity as legal representatives (hereafter “the Seller”) operate, on the website accessible at the address https://www.stickersproject.com that it publishes (hereinafter the “Site”), an online store allowing individuals (hereinafter the “Consumer Customers”) to acquire products (hereinafter “Product”) designating all products available on the site.

The consumer customer is referred to as a “Customer”.

The seller and the customer are together referred to as the “parties”.

These General Terms and Conditions of Sale (hereinafter referred to as the “GTCS”) express the entire agreement of the Parties as of the date on which the Customer places an order for Products on the Site (hereinafter referred to as an “Order”) and the “Delivery”: refers to the first presentation of the ordered Products. These GTC are part of the pre-contractual information referred to in Article L. 221-5 of the Consumer Code. These T&Cs are current as of 07/07/2021

ARTICLE 2 – PURPOSE

The purpose of these GTC is to determine the conditions under which the Customer places an Order with the Seller.

ARTICLE 3 – ACCEPTANCE OF THE GCV

The Customer undertakes to read carefully the GTC and to accept them, before proceeding to the payment of an order of product placed on the site.

These GTC are referenced at the bottom of each page of the site by means of a link and must be consulted before placing the Order. The customer is invited to read carefully, download, print the GTC and keep a copy. The Seller advises the customer to read the T&Cs with each new order, the latest version of the said T&Cs being applicable to any new product order. By clicking on the first button to place the Order and on the second button to confirm the Order, the client acknowledges having read, understood and accepted the T&Cs without limitation or condition.

ARTICLE 4 – OPENING OF A PERSONAL ACCOUNT / PUBLICATION BY THE CUSTOMER

In order to purchase a Product, the Customer must be at least 18 years old and have the legal capacity or, if a minor, be able to justify the agreement of his legal representatives.

The customer will be asked to provide identifying information by completing the form available on the site. The sign (*) indicates the mandatory fields that must be filled in for the Customer’s Order to be processed by the seller. The Customer can check the status of his Order on the site. Tracking of deliveries can, if necessary, be done using the online tracking tools of some carriers. The Customer may also contact the Seller’s customer service department at any time by e-mail at contact@stickersproject.com to obtain information on the status of his order. The information that the Customer provides to the Seller when placing an order must be complete, accurate and up-to-date. The Seller reserves the right to ask the customer to confirm, by any appropriate means, his identity, his eligibility and the information provided.

ARTICLE 5 – PRODUCTS

Article 5.1 – Characteristics

The Seller shall endeavor to present as clearly as possible the main characteristics of the products (on the information sheets available on the site) and the mandatory information that the customer must receive under the applicable law (in these GTC).

The Customer agrees to read this information carefully before placing an order on the site.

The Seller reserves the right to modify the selection of products available on the site, in particular according to the constraints related to its suppliers.

Unless otherwise indicated on the site, all products sold by the Seller are new and comply with current European legislation and standards applicable in France.

Article 5.2 – Recommendation

The Customer agrees to comply with the instructions for use, installation and maintenance provided by the Seller.

ARTICLE 6 – ORDERING PROCEDURE

Orders for products are placed directly on the site. To place an Order, the customer must follow the steps described below.

Article 6.1 – Validation of the selection of Products

The Customer selects on the pages of the site the product(s) he wishes to order. The selected products are summarized in the “shopping cart” allowing the Customer to check the content of his order and its total price, and to correct any errors before validating this selection and going to the next page of identification.

Article 6.2 – Identification or creation of a Personal Account

After validating his selection of products and if he is not yet connected or registered on the site, the Customer must identify himself or, if necessary, create his personal account.

Article 6.3 – Choice of delivery address

After logging in, the customer chooses his or her delivery address, which he or she can also designate as his or her billing address by means of a checkbox. On this page, the Customer can update the address(es) entered when creating his Personal Account, but also add a new address.

Article 6.4 – Choice of delivery method

After choosing the delivery address, the customer chooses a delivery method among those proposed on the site. Once the choice of a delivery method has been made, the customer must accept the T&Cs by means of a checkbox and confirm his commitment to pay in order to be able to move on to the next page.

Article 6.5 – Choice of payment method

After having chosen a delivery method, the Customer chooses a payment method from among those offered on the site, and proceeds to the payment of the sum corresponding to the total price of his/her Order. No delivery will be sent without the receipt of the totality of the payment.

Article 6.6 – Confirmation of the order

Once the Order has been placed, the Seller shall send the customer an e-mail acknowledging receipt of the Order and confirming that the Order has been placed, containing the essential elements of the Order and the General Terms and Conditions. The Customer can consult the follow-up of his Order and his order history in his personal account.

Article 6.7 – Date of the order

The date of the Order is the date on which Seller acknowledges receipt of the Order online. The deadlines indicated on the site only start to run from this date. Without prejudice to the Customer’s right of withdrawal, the contract for the sale of Products between the Customer and the Seller shall be definitive and irrevocable upon validation of the Order by the Customer and payment of the total price of the Order, subject to the cases of modification or cancellation provided for in these GTC.

Article 6.8 – Prices

For all products, the Customer will find on the site prices displayed in euros including all taxes, as well as the applicable delivery charges (depending on the weight of the package, excluding packaging, the delivery address and the carrier or mode of transport chosen).

In particular, the prices include value added tax (VAT) at the rate applicable on the date of the order. Any change in the applicable rate may affect the price of products from the date the new rate comes into effect. The applicable VAT rate is expressed as a percentage of the value of the product sold.

The prices indicated on the site may change. They can also be modified in case of special offers or sales. The applicable price is the one indicated on the site on the date the Order is placed by the Customer.

Article 6.9 – Availability of products

The Vendor undertakes to honour orders received subject to the availability of the products. The unavailability of a product is in principle indicated on the page of the product concerned.

If the unavailability was not indicated at the time of the order, the seller undertakes to inform the customer within forty-eight (48) hours if the product is unavailable.

The Seller may, at the Customer’s request: – Either offer to ship all Products at the same time as soon as the out-of-stock Products become available again,

– Or proceed to a partial shipment of the available products in a first step, then to the shipment of the rest of the order when the other products will be available, subject to a clear information concerning the additional transport costs that could be incurred.

If the customer decides to cancel the order for unavailable products, he/she will be reimbursed for all sums paid for the unavailable products, without delay and at the latest within thirty (30) days of payment.

ARTICLE 7 – BILLING / PAYMENT

Article 7.1 – Billing

During the ordering process, the Customer will have to enter the information necessary for invoicing (the sign (*) will indicate the mandatory fields that must be filled in for the Customer’s order to be processed by the Seller). In particular, the Customer must clearly indicate all information relating to the Delivery, in particular the exact address of Delivery, as well as any possible access code to the delivery address. The Customer must then specify the chosen method of payment. Neither the order form that the Customer establishes online, nor the acknowledgement of receipt of the order that the Seller sends to the Customer by e-mail constitute an invoice. Whatever the method of order or payment used, the Customer will receive the original invoice upon delivery of the Products, inside the package.

Article 7.2 – Means of payment

The Customer may pay for his products online on the site by the means proposed by the Seller: – by credit card: secure payment Stripe VAD – by credit card: secure payment Paypal The customer guarantees the seller that he has all the required authorizations to use the chosen payment method. The Seller will take all necessary measures to ensure the security and confidentiality of the data transmitted online as part of the online payment on the site. It is hereby specified that all payment information provided on the site is transmitted to the site’s bank and is not processed on the site. The various types of payment use the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and no third party can gain knowledge of it during transport on the network.

Article 7.3 – Payment Date

In the case of a single payment by credit card, the Customer’s account will be debited as soon as the Product Order is placed on the Site.

If the Customer decides to cancel the order of unavailable products, the refund will be made in accordance with the last paragraph of article 6.9 of these GTC.

Article 7.4 – Late or Refused Payment

In the event that the Customer’s bank refuses to pay the price of the Order, the delivery of the Product in stock or the production of the Customized Product shall be suspended until the Seller has received full payment of the price, which shall take place within a maximum of 21 days from the date on which the Seller notifies the Customer of the payment incident. After this period, the Order will be automatically cancelled.

ARTICLE 8 – DELIVERY OF PRODUCTS

Article 8.1 – Terms of delivery of products

The Products ordered shall be shipped to the delivery address indicated by the Customer at the time of the Order, subject to the receipt by the Seller of the full price as specified in Article 6.8.

Article 8.2 – Terms of delivery of Products and personalized Products

The order is shipped to the delivery address indicated by the customer at the time of the order. The Products will be shipped within 3 to 6 business days from the date of the Order.

Article 8.3 – Delivery with the carrier UPS and LA POSTE

The delivery is operated according to the methods chosen by the Customer according to the geographical limits associated with each delivery service.

Article 8.4 – Delivery in the European Union

The delivery of Products can be made in the European Union. Different delivery charges may apply depending on the destination country.

Article 8.5 – Delivery outside the European Union

Deliveries outside the European Union may be subject to customs clearance fees which are to be paid by the customer. The customer may also have to pay taxes and customs duties on products delivered outside the European Union.

Seller shall not be liable for any blocking or seizure by the customs of the country to which the Product is to be delivered.

Article 8.6 – Transfer of risks

The risks are borne by the Customer from the moment the products leave the premises of STICKERS PROJECT. In the event of damage during transport, a justified protest must be made to the carrier within three days of delivery.

Article 8.7 – Incidents

In case of non-receipt and return of the products to the seller due to the customer (in particular in the case of an incomplete delivery address, absence of recovery of the parcel, a missing mention on the mailbox…), the reshipment of the products will be conditioned to the payment by the customer of the new related delivery charges The products will be reshipped only upon receipt by the Seller of the full payment of the new delivery charges and if the product is not damaged.

In the event of an order error on the part of the customer, the return of a non-personalised product that has not been removed from the liner is free of charge. Please contact us using the contact form to request a return label.

Article 8.8 – Packaging

The Products will be packaged in accordance with current transport standards, in order to guarantee maximum protection for the Products during delivery. Customers agree to abide by the same standards when returning Products under the conditions set forth in Appendix 1 – Return Policy.

Article 8.9 – Liability

The responsibility of the Seller shall not be engaged in case of non-performance or poor performance of the contractual obligations attributable to the Customer, in particular when entering his order.

Seller shall not be liable, or deemed to have failed hereunder, for any delay or failure to perform when the cause of the delay or failure to perform is related to a case of force majeure as defined by the case law of the French courts.

It is further specified that the Seller does not control the websites that are directly or indirectly linked to the Site. Consequently, it excludes all liability for the information published therein. Links to third party websites are provided for information purposes only and no warranty is given as to their content.

ARTICLE 9 – RIGHT OF WITHDRAWAL OF THE CONSUMER CUSTOMER

Article 9.1- Time limit

In accordance with Article L. 221-18 of the Consumer Code, each Consumer Customer has a period of fourteen (14) days to exercise his right of withdrawal with respect to a product, within this period if a product is returned, it must not have suffered any damage or modification.

This period shall start upon receipt of the Products by the client, it being specified that the day of receipt of the Products shall not be counted towards this deadline.

Article 9.2 – Terms and Conditions

To exercise his right of withdrawal, the Customer must send to the Seller, before the expiry of the deadline, a letter justifying the return of the product, either by e-mail to the address contact@stickersproject.com or by post:

STICKERS PROJECT, 73 BD DE LA MARNE 94210 SAINT-MAUR-DES-FOSSES

The returned Product must not have been used and must be returned in its original packaging with the original invoice. The Consumer Customer shall bear the direct costs of returning the products; the return shall not be borne by the company STICKERS PROJECT.

Article 9.3 – Terms of reimbursement

The seller shall reimburse the customer for all sums paid for the returned product, including the initial shipping costs, no later than 14 days following the date on which it is informed of the customer’s decision to withdraw. The Customer will be held responsible in case of depreciation of the returned products resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of these Products. In such an event, the seller may reduce the amount to be refunded to the customer accordingly.

Article 9.4 – No right of withdrawal

By derogation to the previous stipulations and in accordance with article L. 221-28 of the Consumer Code, the right of withdrawal cannot be exercised: – With regard to Customized Products – With regard to consumable products, fixing products and glues, solvents – If the products are removed from their original packaging and attachments. The product must not have been installed. Customers, non-professional individuals, have a withdrawal period of 14 days from the delivery of their order to return the product to the seller for exchange or refund without penalty, except for the cost of return. This withdrawal period does not apply to personalized Products. Personalized Products will not be returned, exchanged or refunded from the date of the order.

No refund, even partial, shall be made in the event of cancellation of the Order after the aforementioned period. The order will be shipped to the Customer.

ARTICLE 10 – PERSONAL DATA / COOKIES / SOCIAL NETWORKS

Article 10.1 – Personal data

In accordance with article 32 of the French law nº 78-17 of January 6, 1978, modified in 2004 (known as the “Loi Informatique et Libertés”), customers are hereby informed that their personal data will be automatically processed by the vendor in order to process their Orders. Customers are informed that this data may be subject to statistical analysis by the seller.

The information requested in the forms available on the site marked with an asterisk (*) is mandatory and necessary for the management of the Client’s requests, notably their Orders. Failure to answer a mandatory field will make it impossible for the seller to process the Customer’s request.

In accordance with the provisions of the law “Informatique et Libertés” (articles 38 and following), customers have the right to access, rectify and delete data concerning them and may oppose the processing for legitimate reasons. To exercise these rights, please contact

STICKERS PROJECT, 73 BD DE LA MARNE 94210 SAINT-MAUR-DES-FOSSES

Customers are informed that in case of exercise of their right of deletion or opposition, all or part of the Site may be made inaccessible to them.

Article 10.2 – Cookies (hereinafter “Cookies”)

Cookies are small computer files that do not allow the identification of the users of the site but store information relating to the pages consulted, the dates and times of the consultation, the information entered on the Site and retained to avoid subsequent entry, etc.

By continuing to browse the site, the Customer consents to the use of the aforementioned Cookies. However, the customer may deactivate all or part of these Cookies at any time, with the exception of those Cookies strictly necessary for navigation.

The Cookies that the seller uses have the following purposes and are used under the conditions detailed below: – Cookies that are strictly necessary for the customer’s navigation on the site: these Cookies are essential to allow the customer to navigate the different pages of the site or to connect to his personal account. They are stored on the Customer’s terminals only for the time of his visit on the site. The information collected is not identifying data and is deleted as soon as the Customer closes his browser.

These cookies cannot be disabled.

– Session and performance cookies: These cookies are intended to improve the functioning of the site. They allow the detection of technical problems that the customer could encounter during his navigation. The data collected concerns only the customer’s navigation on the Site and is not directly identifying. These performance cookies use HTTP technology.

The Customer may set his browser to refuse the use of these Cookies or to delete them after his visit to the Site.

The deactivation of all Cookies will prevent the Customer from using the Site in normal conditions, except for the functions strictly necessary for its navigation. The information collected by these Cookies is kept for a period of 13 months, unless deleted from the Customer’s browser.

– Cookies of audience measurement (Analytics): these Cookies allow the seller to establish statistics of audience and consultation of the site. The data collected concerns only the Customer’s navigation on the site and is not directly identifying.

The information collected by these Cookies is kept for a period of 13 months, unless deleted from the Customer’s browser. These cookies are provided by Google Analytics.

Article 10.3 – Facebook

The Seller, offers additional services using certain features of the Facebook digital platform (hereinafter “Facebook”).

When the Customer views a page on the Site that contains such a plug-in, the Customer’s browser establishes a direct connection with Facebook’s servers. Facebook is informed that the Customer’s browser has accessed the corresponding page of the site, even if the Customer does not have a Facebook user account, or if the Customer is at that time disconnected from his/her Facebook account. This information is transmitted directly by the Customer’s browser to a Facebook server located in the United States and is stored there.

If the Customer is connected to Facebook while browsing the site, Facebook will be able to link the visit directly to the Customer’s Facebook user account. If the Customer interacts with the plug-ins, for example by clicking the “Like” button or leaving a comment, the corresponding information will be transmitted to and stored on a Facebook server. They will be published on the customer’s Facebook account.

If Customer does not want Facebook to link information collected through the Seller to their Facebook user account, Customer must log out of Facebook before visiting the Site.

ARTICLE 11 – INTELLECTUAL PROPERTY

The elements present on the site, whether figurative trademarks or not, illustrations, images and all other content subject to intellectual property rights of any kind are and remain the exclusive property of the seller or the holder of the property rights concerned, including the seller’s partners. Any total or partial reproduction, modification, distribution, exploitation of these elements for any reason and in any form whatsoever without the express, written and prior agreement of the seller or the holder of the intellectual property rights concerned is strictly forbidden.

By accepting these T&Cs, the Customer expressly authorizes the Seller to use the photographs, videos and any other content that the Customer publishes in comments on the Product pages for the purpose of promoting the Products on the Site.

This non-exclusive license is granted by the customer to the seller for the whole world and free of charge, and ends when the customer deletes the photographs, videos and other contents concerned and/or when the personal account is deleted by the customer or by the seller in the cases provided for in article 3 of these GTC.

ARTICLES 12 – GENERAL PROVISIONS

The Parties agree that they may proceed, by electronic means, with the exchange of information necessary for the performance of the present GTC and the Orders. Any electronic communication between the Parties shall be presumed to have the same evidentiary force as a written document on paper. The fact that one of the Parties does not take advantage of a breach by the other Party of any of the obligations referred to in the GTC, shall not be interpreted as a waiver of the obligation in question.

In the event that a substantial provision of the GTC is invalid or if this provision is deemed unwritten, in whole or in part, pursuant to a law or regulation or following a final court decision, the other provisions shall remain in force and shall retain their full binding force between the Parties.

ARTICLE 13 – DISPUTES

The GTC are subject to the provisions of French law. In the event of a dispute between the Seller and a Consumer Customer arising from the validity, interpretation, performance or non-performance, interruption or termination of these GTCs, and in the absence of a prior amicable agreement, the Customer may, in accordance with the procedure set out in Articles L. 612-1 et seq. of the French Consumer Code, bring the dispute before a consumer mediator on the European Commission’s consumer e-trade dispute resolution site.

In the absence or in the event of persistence of the dispute between the Vendor and the Customer, the dispute shall be brought before one of the territorially competent jurisdictions under the Code of Civil Procedure, and the Customer may also bring the matter before the jurisdiction of the place where he lived at the time of the conclusion of the contract or the occurrence of the harmful event. In the absence of a prior amicable agreement, any dispute between the Vendor and a Professional Customer arising from the validity, interpretation, performance or non-performance, interruption or termination of these GTCs shall be submitted to mediation prior to any litigation, in accordance with the Mediation Rules of the CMAP – Centre de Médiation et d’Arbitrage de Paris – près la Chambre de Commerce et d’Industrie de Paris Île-de-France, of which the parties declare that they have been made aware and to which they adhere. In the event of persistence of the litigation between the Salesman and the Professional Customer, the Commercial court of Bourg-En-Bresse will be only qualified.

ARTICLE 14 – COMPLAINTS

The Vendor provides the Customer with a customer telephone service at the following number 07 64 62 75 75 (not surcharged).

Any written complaint from the Customer must be sent to the following address STICKERS PROJECT, 73 BD DE LA MARNE 94210 SAINT-MAUR-DES-FOSSES